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Attend this one-of-a kind webinar to learn about the leading-edge area of Process Improvement as applied to law firms and legal departments. This presentation and materials are delivered by the co-developers of and lead instructors for the Legal Sales and Service Organization’s process improvement courses, the first and only such programs designed specifically for the legal profession.

This program will cover:

·         what is process improvement, why it is important and why law firms and legal  
          departments should be interested

·         two primary process improvement toolkits, Lean and Six Sigma

·         the voice of the client and what to do with it

·         how these methodologies are used to improve the way work is performed and
          delivered

·         how to get started on a process improvement project

With changes and pressures ever increasing, you won’t want to miss this excellent overview of this exciting new area.

Podcast Accreditation Information

If you are seeking MCLE credit, please be sure to read both documents provided in My Programs after purchase of the podcast in their entirety.

MCLE Credit is only available for states listed in the "Podcast Accreditation" section on this page. MCLE credit may not be requested for states not listed.

A verification code will be provided at a random point within the audio file. There will be a separate code for each hour of the program. Please be sure to note each verification code.

If you intend to take a course for CLE credit, please make sure your state is listed in the "Accreditation" section to the upper right of the program description. West LegalEdcenter will not provide accreditation for states not listed.  Accreditation displayed is unique to the purchased program format (live conference, live webcast, on demand, podcast). Credit totals listed for live conferences are the maximum credits available. Credits issued will be based upon actual time in attendance.  Credit totals for other formats are for complete programs.  Partial credit is not available for any online or downloadable format. 

This product is intended for individual use by the named purchaser. Group viewings for online programs may be arranged for five or more attorneys within the same organization prior to viewing by emailing sales@westlegaledcenter.com.